Refund Policy

💸 Refund Policy

At Augmented Ink, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

1. Eligibility for Refunds

To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within 5 days of delivery
Certain types of goods are non-refundable, including:

2. Refund Process

To request a refund, please contact us at markv@augmentedink.com.au with your order number and reason for return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

3. Late or Missing Refunds

If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company—it may take some time before your refund is officially posted
- Contact your bank—processing times vary
If you’ve done all of this and still haven’t received your refund, please contact us at markv@augmentedink.com.au.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at markv@augmentedink.com.au.

5. Return Shipping

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

6. Contact Us

If you have any questions about our Refund Policy, please reach out:
📧 markv@augmentedink.com.au